Privacy Policy

At Waitfree Health Technologies Pvt. Ltd., we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, protect, and share your data when you use our services.

1. Data Collection

We collect the following types of information to provide and improve our services:

• Personal Information: Name, phone number, email address, and age
• Health Information: Doctor visit details, medical reports, and prescriptions uploaded to your Health Vault
• Usage Data: Queue status, token tracking information, and interaction with our platform
• Technical Information: Device information, IP address, and browser type for service optimization

2. Data Usage

We use your information for the following purposes:

• Service Delivery: Provide queue management, token tracking, and health vault access
• Communication: Send notifications via WhatsApp and email about queue updates and service announcements
• Service Improvement: Analyze anonymous usage data to enhance user experience and platform performance
• Security: Prevent fraud, ensure platform security, and protect user data

3. Data Protection

We take comprehensive measures to protect your sensitive health information:

• End-to-End Encryption: All data is encrypted during transmission and storage
• HIPAA-Grade Security: We follow industry-leading healthcare data security standards
• OTP-Based Access: Secure authentication using one-time passwords
• No Third-Party Sharing: We do not sell or share your personal health data with third parties without your explicit consent
• Regular Security Audits: Continuous monitoring and updates to maintain security standards

4. Data Sharing

We only share your data in the following limited circumstances:

• With Healthcare Providers: Your health information is accessible to the clinics and doctors you visit through our platform
• With Your Consent: When you explicitly authorize us to share data with third parties
• Legal Requirements: When required by law, court order, or government regulations
• Service Providers: With trusted third-party service providers (like messaging services) who help us operate the platform, under strict confidentiality agreements

5. User Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data at any time
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Download: Export your health records and data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at docsetu.services@gmail.com

6. Cookies & Analytics

We use only essential session cookies for platform functionality and performance. These cookies help maintain your session and improve user experience. We may use analytics tools to understand how users interact with our platform, but all analytics data is anonymized and does not contain personal health information.

7. Children's Privacy

Waitfree is designed for use by adults and healthcare providers. If you are a parent or guardian registering a minor for healthcare services, you are responsible for providing consent and managing their data.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via WhatsApp or email. We encourage you to review this policy periodically to stay informed about how we protect your data.